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Free Live Chat Software

Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.

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Start Chatting Today

Add live chat to your website today to engage customers, drive sales, and offer real-time support.

Get started free

Start using live chat for free in HubSpot CRM. No integrations required.

Connect with website visitors when and how they want to. Build better relationships.

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    Use live chat to connect with website visitors on their terms.

    Today’s buyers want information — and they want it now. Use live chat to automatically connect chatters to the right people on your team: Route customer inquiries to your services team, and pass leads to the salesperson who owns that relationship.

    Easily customize your live chat widget to match the look and feel of your brand, and create targeted welcome messages for different web pages or segments of your audience so you can connect with the site visitors who matter — right when they’re most engaged.

    Every conversation gets automatically saved and stored in your conversations inbox and on the contact’s timeline so your team has complete context and a crystal clear view of every interaction.

  2. Chatbotbuilder

    Automate busy work with chatbots.

    Lighten the load and make it easier for your team to have unlimited, personalized conversations at scale. HubSpot’s live chat tool is fully integrated with a chatbot builder that you can start using for free — no coding required.

    Easily create bots that help you qualify leads, book meetings, provide answers to common customer support questions, and more — so your team can focus on the conversations that matter most.

    And because HubSpot’s chatbot builder is seamlessly integrated with HubSpot’s free CRM, your bots can deliver friendlier, more personalized messages based on information you already know about a contact.

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    Give your website chat team the context they need.

    With HubSpot, each contact's live chat history is automatically stored in a universal inbox enriched with data from HubSpot’s free CRM, giving everyone on your team the context they need to craft the perfect response.

    Respond to chats directly from the conversations inbox. Then make follow-up a breeze by taking notes, sending emails, making calls, scheduling follow-up tasks, creating support tickets, and more — right from the inbox.

    Engage in chat conversations on the go: Use HubSpot’s free Slack integration to get chat notifications and respond directly via Slack, or carry out conversations using the HubSpot mobile app.

    Out of the office? No problem. Designate office hours so site visitors know when you’re available to chat, and set up email capture so you can follow up on any chat requests you missed.

The Free CRM That Goes Far Beyond Contact Management

Contact & Lead Management

Add company and contact records, log sales activities automatically, and easily keep records up to date. See every interaction you've had with contacts, and use this data to build campaigns that close more deals.

Pipeline Management

Add deals to your CRM with a single click, assign tasks to push deals forward, and track progress in your dashboards.

Contact & Company Insights

Get insights your sales team will actually use by automatically pulling company details from our database of over 20 million businesses.

Email Tracking

Know the second a lead opens an email, clicks a link, or downloads an attachment — then send a perfectly timed follow-up.

Email Templates & Documents

Turn your most effective and repetitive sales emails into templates, and build a library of documents that you can access inside your inbox and share with your entire team.

Gmail & Outlook Integration

Out-of-the-box integration with Gmail, G Suite, and Outlook or Office 365 for Windows. Access email templates, contact and company info, and more right inside your inbox.

Facebook & Instagram Lead Ads

Create lead ads for Facebook or Instagram that automatically capture contact information and sync with your HubSpot account.

Forms

Build mobile-optimized forms, pop-ups, banners, and slide-ins to convert visitors into leads, and add them to any web page.

Contact Activity

See detailed interactions between a contact and your website in a single place, including page views, form submissions, sales activity, and more.

Conversations Inbox

A universal inbox that gives your sales, marketing, and customer service teams one place to view, manage, and reply to all conversations from live chat, bots, or team email aliases.

Meeting Scheduling

Create a scheduling link that you can share with prospects, giving them the power to book time on your sales team’s calendar.

Live Chat & Bots

Connect with website visitors in real time to convert new leads, close more deals, and provide better support to your customers. Use bots to automate and scale your live chat conversations.

Frequently Asked Questions

  • Live chat is a method of contact that many companies use to enable their customer-facing teams to talk with customers or prospects in a direct, quick manner. Rather than using social media or email, many customers appreciate the speed of resolution when working with a team over live chat. 

    Traditionally, live chat works in a widget on your website, so customers can use the live chat window and continue to use your website. Some companies also choose to use AI or automated routing to ensure inquiries get handled as quickly as possible and by the best person to do so.

    HubSpot’s live chat has built-in chatbots and automation, so customers get quick answers to all their important questions. Additionally, live chat integrates with HubSpot's free CRM, seamlessly logging each visitor's chat history, which gives your team the context they need to provide personalized support and sales experiences to every contact.

  • Implementing live chat is typically a short process. You will need to embed the live chat widget on your site, but no development work is required—we provide an automatically-generated code to use. You can easily create bots and automation in no time using an intuitive builder to develop workflows. Beyond that, HubSpot’s live chat automatically integrates with HubSpot’s CRM tools, so your team can take advantage of contextual information about the customer without needing to do any extra data migration work. You can be up and running in hours rather than days or weeks.

  • Popular features of HubSpot live chat include:

    • Real-time support: Your team will have the ability to talk with customers or prospects in real-time to understand their direct pains and needs.
    • Chat automation: Conversation routing and automation allows your team to use their energy where it is best applied.
    • Integration with HubSpot CRM: Full visibility into customer and prospect information helps your team provide better support and close more deals. 
    • Chat history logging: Contact activity pages allow team members to view historical conversations and their outcomes all in one place.

  • You can get started with HubSpot’s live chat and chatbot builder for free. If you’re looking for more advanced features to help automate and scale your marketing operations, HubSpot also offers premium features with Starter, Professional, and Enterprise editions of Marketing Hub.

Add Live Chat to Your Website Today

Start chatting to convert more leads, increase sales, and provide better real-time support.

Get started free
Start using live chat for free in HubSpot CRM. No integrations required.